Shipping policy
Shipping Policy
Where we ship
We currently ship to addresses within the United States only. [Optional: list any exclusions, such as PO Boxes, APO/FPO, or territories.]
Processing time
Orders are packed and shipped by our fulfillment partner. Please allow 3-5 business days for processing before your order ships. Orders placed on weekends or holidays begin processing the next business day.
Shipping time and cost
Delivery typically takes 5-7 business days after shipping. Shipping costs are calculated at checkout. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or high-volume periods.
Tracking
When your order ships, we'll email you a tracking number. Tracking can take 24 to 48 hours to update.
Shipping address
Please double-check your address at checkout. We can't change an address after an order ships. If a package is returned to us because of an incorrect or incomplete address, you may be responsible for the cost of reshipping.
Delayed, lost, or damaged packages
- If your tracking hasn't updated for [7] days, or your package hasn't arrived within 10 days of shipping, contact us at shopofficialstores@gmail.com.
- If your package arrives damaged, follow the steps in our Refund Policy.
- If a package is confirmed lost in transit, we'll replace it or refund you.
Contact
Questions? Email shopofficialstores@gmail.com.